If someone has written a review of your business that includes any of the above inappropriate content, you can request to have it removed from internet search results.
2. How to Get Inappropriate Review Content Removed
The first step is to check the platforms policy. This way, you can be 100% certain that the review’s material is not allowed by platform’s inappropriate content policy.
Second, flag the review in your account. Here’s the step-by-step process for requesting an inappropriate review to be deleted from
3. Ask a Customer to Edit or Delete a Negative Review of Your Business
Responding to bad reviews takes a bit of extra time and energy, but this method for removing negative reviews of your company is majorly beneficial in the long run.
When successful, you will have deleted a negative review and potentially converted a customer from a liability into a lifelong promoter of your brand. Here’s a step-by-step guide to making the best of a bad situation:
When you notice a bad review of your business on Reviews, first take a moment to thoughtfully consider your customer’s point of view.
Ask yourself these questions: What exactly are they complaining about, and is it something that you can make right, now that you’re aware of the problem?
After you’ve assessed the situation, and assured yourself that the review is not fake or inappropriate, the second step is to write a response to the customer’s review directly on platform.
People have different opinions as to exactly what to say here, but the general gist is:
- Recognise and name the customer’s problem. Example: “It sounds like you had a difficult time with the product you purchased.”
- Express to them that you would also be frustrated given the same situation. Example: “I would be upset, too, if this happened to me.”
- Guarantee that you can and will fix the issue for them as soon as humanly possible. Example: “I would love the opportunity to make this right. Please let us know the best way to get you a working product.”
4. File a Legal Removal Request for the Bad Review of Your Business
There’s one final option that exists to remove negative reviews of your company, but it will only apply to a limited number of cases. allows individuals to formally request that content be removed if it’s illegal.
In the case of your business, this generally applies to slander against you or your brand, which is illegal in the United Kingdom. To report an illegal review, navigate to the Content Removal. On the following pages, the platform will ask you questions relating to the review and your complaint about its specific content.
Review platforms takes these complaints very seriously, and with good reason. If you submit one of these reports, you might be alleging illegal activity or wrongdoing, so review platform has to be sure that they follow the right protocol from start to finish.
Finally, be aware that if you have multiple complaints you want to file through this system, each one must be submitted separately for each review platform service where the content appears.
Summary: Four Ways to Remove Reviews
These are the only four ways to delete reviews about your business:
- If the content is inappropriate or inflammatory, flag it as such.
- If you can address the customer’s issue, they may edit or remove the review.
- If these don’t work, you can always contact the review platform legal department
- And, lastly, if the content is illegal or slanderous, you can submit a legal request for the platform to
take the post down.
The Best Solution to Bad Reviews: More Good Reviews
At the end of the day, a negative review is only cause for concern if you don’t have enough good reviews to offset it! If your customer review management pipeline is working effectively, then your company should have ample positive reviews to easily overwhelm the occasional negative review.
The best way to get more reviews is to use an automated review management solution. These web-based solutions connect directly with your customer management software and make the process of requesting reviews seamless. Additionally, these tools can automatically reply to positive reviews and notify you in the event of a negative review so you can take action.
Our automated review management system lets you take back control of your company reviews. When you’re backed up by 100s of good reviews you’ll never lose sleep over a bad review again!